At ServiceNow's Now Assist Skill Kit team I work alongside PMs, ML engineers and applied research to design how humans curate, evaluate and trust agentic AI. Ground-truth anatomy, trajectory comparison, custom LLM metrics, LLM-as-Judge — the systems that decide what production AI is allowed to do.
Across eight years I've moved between government platforms, tax and healthcare, ERP and design systems — and the constant has been the same: heavy data, real constraints, and users who cannot afford a pretty guess.
Letting teams author their own LLM-judged metrics — defining criteria, scoring scales and rationale — so evaluation reflects the business, not just the benchmark.
Designing how teams author ground truth, compare agent trajectories against it, and read the result well enough to ship — or block — an AI agent.
A repeatable methodology for migrating sub-applications onto the Redwood design system — audit, IA, component mapping and rollout, deep-dived on one sub-application.
Construction of atomic lattices using marker-based AR, exploring modularity and inter-marker interaction. Presented at VRST '22, Tsukuba.
A tangible system that lets visually-impaired users perceive, create and modify line charts. India HCI 2020.
A tangible device that treats sound as an object you can sense — bound by physics, gravity and gesture. A study in playful, embodied UX.
Ground truth design, agentic trajectory comparison, LLM-as-Judge interfaces, evaluator workflows that production AI depends on.
Long-horizon thinking on permissions, data complexity, internationalization, and the workflows that run businesses — not just decorate them.
Building, governing and migrating component libraries — Oracle Redwood, and most recently the ServiceNow Horizon 2.0 system. Tokens, primitives, patterns.
Hardware-aware interaction design, AR/VR, and accessibility-first methods. The kind of craft that academic peer-review tends to reward.
Defining product vision with cross-functional leadership, leading 0→1 initiatives, and mentoring designers into stronger decision-makers.
Three published papers across VRST and India HCI. Comfortable in literature, lab studies, qualitative methods, and shipping the findings.
What truly sets Anurag apart is his wisdom, his inquisitive nature, and his out-of-box mindset.
An excellent design leader, passionate about his craft and dedicated to bringing new ideas to the team.
A strategic mindset that lets him envision and execute long-term strategies that drive real outcomes.
He collaborates across cross-functional teams and adapts swiftly to evolving requirements.
Not just a talented designer — a great team player and a true tech enthusiast.
Consistently goes above and beyond to support his peers, demonstrating real empathy.
Career transitions across India and abroad. Mock interviews. Resume reviews. Long-term 1:1 mentorship. The conversations I wish I'd had at the start.
Book on Topmate →